Introduction

• Ping An Life

• Ping An P&C

• Ping An Trust

• Ping An Securities

• Ping An Bank

• Ping An Annuity

• Group Structure

• Honors and Awards

• Ping An affairs

Ping An Property and Casualty insuranceance is one of the Ping An's core business operations, and has achieved steady growth for the past 16 years. Ping An Property and Casualty Insurance Company of China, Ltd. was established in year 2002.".
　　    Ping An Property and Casualty Insurance provides country-wide services from its 35 branch offices and over 1,100 sub-branch offices. The Company also has established a representative agent network in almost 400 cities in 150 countries and regions, developing business relationships with over 160 insurance and reinsurance companies, including China Reinsurance, Munich Reinsurance and Swiss Reinsurance, among others.
　　The company had over 4 million property and casualty insurance customers as of December 31,2003. Currently generate a significant portion of property and casualty insurance premiums from the more economically developed areas.

　　Ping An Property and Casualty has strong pricing and underwriting capability due to the value-driven corporate culture, centralized control structure, experienced actuarial team and professionalism of its underwriting staff. More over, the company believes that its information technology platform, centralized customer database and professionalism of the claims processing staff enable the company to be more competitive in the areas of customer service and claims control.
　　 Thanks to its professional and high-quality service, Ping An Property and Casualty Insurance has developed a prestigious image in China and has obtained insurance contracts for many major state infrastructure projects.

　　In recent years, Ping An Property and Casualty Insurance has become the service provider for the following projects or companies: Lingao Nuclear Power Station, 2nd Phase of Qinshan Nuclear Power, Shanghai Pudong International Airport, Sluice Gates of Permanent Shiplock of The Three Gorges Project and Three Gorges Power Station, Jin Mao Tower in Shanghai, CNOOC and Shell Petrochemicals Co Ltd (CSPCL) and Guangdong Shajiao CPP. From the Gallup organization's poll on customer feedback to P&C companies' services in Beijing, Shanghai and Guangzhou, it shows that Ping An P&C is among the leading of all Chinese P&C companies.

　　The Company's business covers all legal property insurance and international reinsurance, including motor insurance, property loss insurance, liability insurance and credit and trust insurance, and it offers well over 300 different types of products and riders to the individual and commercial property and casualty customers. The company has recently launched a series of new products to cater to market needs, including individual mortgage loan insurance, individual car installment loan insurance, lawyers; responsibility insurance, accountants' responsibility insurance, doctors' responsibility insurance, and company directors'/senior executives' responsibility insurance.

• Customer Service Hotline 95512 —— Ping An Property and Casualty Insurance provides a seven-day, 24-hour customer service hotline that handles insurance claims, property insurance inquiries, investigation process inquiries, emergency support services, customer complaints, telephone marketing and telephone interviews with customers.

• Automobile insurance claims via the Internet —— The Company was the first in China to allow its customers to make insurance claims via the Internet, halving the time needed to make a claim. Via the Internet, customers can receive insurance compensation from any local Ping An branch in the province where they encounter an accident, rather than having to claim from where the insurance was first bought.

• Standardized Complaint Management —— Through the 95512 hotline, customers can provide feedback about various aspects of Ping An's automobile insurance service, including agency insurance, insurance compensation, product design, business management, staff attitude and staff knowledge. The company ensures that every complaint is handled properly.

• Standardized Branch Services —— The Company has more than 100 service branches in China, providing customers with professional insurance advice, friendly insurance services and efficient insurance claim services.

• First-class emergency support service —— Ping An Property and Casualty Insurance has a fleet of vehicles for insurance investigation and emergency assistance. In cooperation with First Automobile of Changchu, Ping An Property and Casualty Insurance has invested more than RMB70 million to purchase 500 additional vehicles. The company has an investigation network in 400 cities in 150 major countries and regions, providing customers with global emergency support.